What is your Cancellation Rescheduling Policy?


Viewed 508 Times 0 Comments

All group classes at Pole Control Studios must meet a minimum of 5 registered students, in order to be held. Pole Control Studios reserves the right to cancel a group class if minimums are not met, in sufficient enough time to alert all students registered. Pole Control Studios reserves the right to cancel or reschedule a class to a freestyle if class minimums are not met. All students on studio-canceled rosters will receive a courtesy email or text informing them of the cancellation. All studio-canceled classes will be credited back to the student’s account with no penalty to the student.

Private Lessons and appointments may be canceled without penalty up to 24 hours in advance of the appointment time. Cancellation within 24 hours of the scheduled appointment time will result in forfeiture of the appointment. There are no refunds on late cancels.

We do not offer rescheduling for any Workshops or Series Classes.

 

RESCHEDULING POLICY:

All Group Classes that are canceled at least 12 hours in advance of class time, may be rescheduled. All appointments/private lessons that are canceled at least 24 hours in advance of appointment time, may be rescheduled. Account credits are good for one year from the date of credit. No-shows on any appointments/classes forfeit the appointment and any possible credit.

Was this answer helpful ? Yes (0) / No (0)

Leave a comment

Your email address will not be published. Required fields are marked *

Prove you can work the pole * Time limit is exhausted. Please reload the CAPTCHA.